Try this:
In Control Panel (top left) go to Edit Options (mid way down the left pane). Scroll down to the bottom of this screen and select Message Editor Interface - make sure that you have your full WYSIWYG settings.
Let me know if this does the trick.
In Control Panel (top left) go to Edit Options (mid way down the left pane). Scroll down to the bottom of this screen and select Message Editor Interface - make sure that you have your full WYSIWYG settings.
Let me know if this does the trick.

